Checkout

How to Ensure a Fast Delivery

Pay by eTransfer and Ship to a Business Address for the Fastest Delivery. Most orders ship next business day.

 Due to the oversize dimensions on most roll pans freight varies a lot from region to region. Use the checkout tool to find what shipping to your location will cost. Remote locations may need to have a freight quote done to get the actual freight cost. If shipping to your location does not fall within our Flat Rate guidelines we will contact you. 

If you are paying by Credit Card

YOUR BILLING ADDRESS MUST MATCH YOUR CREDIT CARD MAILING ADDRESS

or else your order will be declined.

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If you select "Pick Up In Wetaskiwin" as a shipping choice you will need to pick up your order up within 7 days or your order will be canceled.

 

Delivery Notes, Please Read

During Checkout you will be asked if there will be somebody home to sign for the package. We can not specify with the courier when they will drop it off but it will be between 8:00 am and 9:00 pm on the day of delivery. You will be sent a tracking link to follow your package so you can be home. If there is nobody home the package will be take to the depot and a Door Knocker will be left telling you where to pick it up. If you select "Yes" we will attempt to have it delivered to your house. If you select "No" we will have it held at the depot where you can pick it up when it is convenient for you.

If you are paying by eTransfer or Paypal you can select to have it left at your door without a signature but you will then be responsible for loss, theft or damage to the item. If you are paying by Credit card then a signature is required and this option is not available if nobody will be home to sign for the package.

 

How we ship your order to you

 

Orders paid by Credit Card can only be shipped to the credit card holder.

If you selected a different shipping address than the billing address we will need to verify that you are the cardholder and that the order is shipping to your work address or another verified address. If you selected "Hold at the depot" when checking out we will require that you show ID to pick up your package. If you are trying to ship your order to a friend or family member then you will need to pay by eTransfer as orders paid by credit card can only be shipped to the cardholder.

Orders paid by PayPal will ship to the PayPal verified address.

If nobody is home the package will be taken back to the depot where you will need to pick it up unless you specify in the order notes to leave the package without a signature. If you specify it to be left without a signature any loss or damage to the order will be covered by PayPal as we will be unable to do a freight claim. If you want your package left at your housewithout a signature pay by PayPal. Orders over $500 can not be left without a signature as per PayPal terms and conditions.

Orders paid by eTransfer can ship to any Address you request. If you want your order shipped to a friend or family member then this is the best way to pay. We recommend shipping to a business address, if available, as couriers typically deliver orders to businesses first and then do residential deliveries.

Get your order faster - Pay by eTransfer and ship to a business address.

Normal delivery times are as follows; Next business day to Alberta & Saskatchewan, 2 Days to BC & Manitoba, 3 days to Southern Ontario & Quebec, 4 to 10 days to the rest of Canada. Rural and "Beyond" locations may take extra time. Please allow time for your order to be processed in addition to these shipping times.

Cancelled Orders

Orders Cancelled before processing

If you cancel your order before it is processed you will be charged the discount fee that we are charged by the credit card processor. In the case of PayPal this fee is 3% and is charged to us and not refundable instantly upon you confirming the payment. If you pay by credit card we can "void" the transaction if we are made aware of the cancellation immediately. If you want to cancel your order and have paid by credit card you should phone us so that we can try to cancel the payment before it is closed at the end of business hours and avoid that processing cost. This option may not be available outside of business hours. Orders paid by credit card that can’t be voided will not have the 3% credit card processing fee refunded.

Cancellations on orders that are paid by eTransfer and cancelled before processing will have the full amount returned.

Orders cancelled after being processed

Once an order has been processed you will receive an email notification as to the status of your order. This means that your order has either been sent to the shipping department or else your parts have been ordered and will ship as soon as they are available. If you want to cancel your order once it has reached this stage of processing there will be a $10 cancellation fee deducted from the refund as well as the above mentioned credit card processing fee.

Why do we do this?

Because we make every effort to keep our prices as low as possible. How would you feel if you knew that part of the cost of your order was caused by other shoppers cancelling their orders? By passing these costs directly back to the customers that cancelled their orders we can keep our prices as low as possible.

Return Policy

Returns are only accepted on items marked as "30 Day Return Policy Applies"

Items marked as discounted or clearance are being sold at a reduced price and are not eligble for return. Items marked as Special order are not returnable for any reason. All returns require prior authorization. Parts sent back without authorization will be refused or destroyed. The customer is responsible for return shipping charges except on items shipped back due to defective from new or item not as described.

Credit for returns that are approved and accepted will be credited back to the customer less a 10% handling & restocking fee with a minimum charge of $20